Ellyn Satter Institute Books, Videos, and Teaching Packages

Return Policy and Order Information

We want you to be satisfied with your purchase.  If you are not, most items shipped from the Ellyn Satter Institute can be returned in original condition within 30 days of receipt of shipment.

The Ellyn Satter Institute does not accept returns of the following items:

• Single copies of books or pamphlets
• Downloadable documents or e-books
• Webinars or online programs
• Online subscriptions or memberships after they have been accessed
• Items purchased from sellers other than the Ellyn Satter Institute


Pack your item securely, inserting any paperwork that you were instructed to include when requested your return. If you don't have the original product packaging, use a sturdy box and include padding such as packing bubbles or newspaper.


Returned merchandise must be in new, saleable condition.  You are responsible for paying shipping fees to your preferred carrier at the time you ship your return.  We will refund the purchase price and tax, less any discounts, purchase handling fees, shipping fees, and a 20% restocking fee.


After ESI has received your item, it may take up to two weeks for us to process the return. Your refund will be issued based on the payment method used for purchase. 


If you wish to return an item, contact us using this form (complete order information), and package your item as instructed above once you hear from us.


Order Information

  • Enter the billing last name and email/ZIP as in the order billing address.

* Required Fields